Managed Services


Overview

CTO provides a full range of managed services, including setup, optimization and management of your on-prem or cloud infrastructure and networking, administration of database systems, security services and monitoring tools. Our experts will help you choose and manage the right mix of business intelligence platforms to optimize your business strategy and ensure business continuity. The vast know-how of our specialists makes CTO your one-stop-shop for your IT operations management.

Managed Systems & Services

Operating systems

Setup and management of a broad spectrum of operating systems, including Desktop Client OS, Windows and Linux OS.

Database systems

Installation, configuration and administration of various database technologies, including MySQL, MariaDB, MongoDB and Hadoop.

Software systems

Installation, configuration and administration of various specific servers, including Nginx, Apache, Windows/Linux SFTP/FTP and SMTP email servers.

Security services

Setup, configuration and management of CISCO or OpenSource firewalls. Administration of 2-factor authentication, SSL certificates, SSH keys. Application of patches & vulnerability scans.

Networking services

Setup, configuration and management of CISCO or OpenSource policy-based routing and switches port security. Setup and management of load balancing, VPN and VOIP servers.

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Case Study

Managed Services Explained

From my experience working with small and large client companies alike, I often suggest how a managed service can help address these challenges. In my career, I have worked with many clients that are utilizing managed services in a variety of ways. Most recently, I provided a managed service to a large energy company which found the service to be seamless and significantly improved the satisfaction of end users and IT support staff, globally.

Mar 06, 2020

What Is A 'Managed Service' Anyway?

In the customer’s mind, they think, "I am going to outsource the management of 10 pieces of networking gear." To the customer, that means the setup, installation and configuration of the equipment will be handled by the service provider. The provider will configure the items to best practices, provide ongoing patching and monitoring, harden the configurations from a security perspective, fine-tune the settings for performance and dynamically change the configuration state to meet business needs on the fly. If there is a connectivity or functionality issue, they will work to resolve it after having identified it through their systems, with or without the customer telling them to. The provider will also repair\replace hardware as needed and perform all items under a strict service licensing agreement (SLA) and then provide reporting that proves adherence to that SLA.

Mar 06, 2020